FAQ
Frequently Asked Questions
What types of shoes does Velo Shoes offer?
We offer men's sneakers, casual shoes, and formal footwear for everyday wear, business, and special occasions.
Where does Velo Shoes ship?
We currently ship orders to customers within the United States.
How long does shipping take?
Orders are processed within 1-3 business days. After processing, standard delivery within the United States generally takes 5-10 business days. Delivery times may vary slightly depending on the destination and shipping carrier.
Can I track my order?
Yes. Once your order has shipped, tracking information will be provided when available.
Can I return my order?
Yes. Eligible items can generally be returned within 30 days of receiving your order. Please review our Refund & Return Policy for complete requirements.
What if I receive a damaged or incorrect item?
Please contact us as soon as possible with your order number and photos of the item. We will review the issue and assist you with the appropriate solution.
Can I cancel my order?
Orders may generally be cancelled within 24 hours of purchase. After processing or shipment, cancellation may no longer be possible.
How can I contact Velo Shoes?
Email us at contact@veloshoes.com or call +1 (931) 305-2476.
Where is Velo Shoes located?
Velo Shoes is located at:
1483 Saint Johns Pl
Brooklyn, NY 11213
United States