Terms of service

Terms of Service

Last Updated: September 2026

OVERVIEW

Welcome to Velo Shoes! The terms “we,” “us,” and “our” refer to Velo Shoes. Velo Shoes operates this store and website, including all related information, content, features, tools, products, and services, to provide you with a convenient online shopping experience (the “Services”). Velo Shoes is powered by Shopify, which enables us to provide the Services to you.

The following terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”), describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or our Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.

To use the Services, including accessing or browsing our online store or purchasing any products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide to us is accurate, current, and complete and that you have all rights necessary to provide this information.

You are responsible for maintaining the security of your account credentials and for all activity associated with your account. You may not transfer, sell, assign, or license your account to another person.

SECTION 2 - OUR PRODUCTS

We make reasonable efforts to provide accurate information and representations of our products on our online store. However, colors and product appearance may differ slightly from how they appear on your screen depending on your device, display settings, and configuration.

We do not guarantee that the appearance or quality of any products purchased by you will meet your individual expectations or appear exactly as displayed on our website.

Product descriptions, images, specifications, pricing, availability, and other information may be changed or updated at any time without notice. We reserve the right to discontinue products or limit quantities offered to any person, geographic region, or jurisdiction.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase products from Velo Shoes. Velo Shoes reserves the right to accept or decline an order for any reason at its discretion.

An order is not considered accepted until Velo Shoes confirms the order and payment has been successfully processed.

Please review your order carefully before submitting it, as cancellation requests may not be accommodated once an order has entered processing or has been shipped.

If we do not accept, modify, or cancel an order, we will attempt to notify you using the email address, billing address, or phone number provided when the order was placed.

Purchases are subject to return or refund solely in accordance with our Refund & Return Policy.

You represent and warrant that purchases are for your personal or household use and not for commercial resale or unauthorized export.

SECTION 4 - PRICES AND BILLING

Prices, discounts, promotions, and product availability are subject to change without notice.

The price charged for a product will generally be the price displayed at the time the order is placed and will be reflected in your order confirmation.

Unless otherwise stated, prices are displayed in U.S. dollars (USD). Applicable taxes and shipping charges may be added at checkout where required.

We may offer promotions from time to time that are subject to additional terms and conditions. If there is a conflict between promotional terms and these Terms, the applicable promotional terms will govern.

You agree to provide accurate, current, and complete purchase, payment, and account information for all purchases made through our store.

You agree to promptly update your information, including your email address and payment information, when necessary so that we can complete transactions and contact you when needed.

You represent and warrant that you are authorized to use the payment method provided for your purchase and agree to pay all charges associated with your order, including applicable shipping charges and taxes.

SECTION 5 - SHIPPING AND DELIVERY

Velo Shoes primarily ships orders within the United States.

Order processing and estimated delivery times are described in our Shipping Policy.

All delivery times are estimates and are not guaranteed. We are not responsible for delays caused by shipping carriers, severe weather, holidays, high shipping volumes, incorrect shipping information, or other circumstances beyond our reasonable control.

Once an order has been transferred to the shipping carrier, Velo Shoes is not responsible for carrier-related delays or events occurring during transit, except where otherwise required by applicable law.

SECTION 6 - INTELLECTUAL PROPERTY

Our Services, including but not limited to our trademarks, brand name, text, graphics, images, product descriptions, videos, audio, designs, and the selection and arrangement of such materials, are owned by Velo Shoes or its licensors and are protected by applicable intellectual property laws.

These Terms permit you to use the Services for personal, non-commercial purposes only.

You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit material from our Services without our prior written permission, except as permitted by applicable law.

Nothing in these Terms grants you any license or other rights to use Velo Shoes intellectual property, trademarks, copyrights, or other proprietary materials except as expressly stated.

Velo Shoes names, logos, product names, designs, and slogans are owned by or used by Velo Shoes and may not be used without prior written permission.

Shopify names, logos, products, and services are trademarks of Shopify. All other trademarks and brand names appearing on our website belong to their respective owners.

SECTION 7 - OPTIONAL TOOLS

We may provide access to third-party tools or services as part of the Services.

Such tools may be provided by third parties that we do not control, monitor, or directly manage.

You acknowledge and agree that access to such third-party tools is provided “as is” and “as available” without warranties, representations, or conditions of any kind.

Your use of optional third-party tools is at your own risk and discretion. You should review and understand the terms and policies of the applicable third-party provider before using such tools.

We may introduce new features, tools, or resources through the Services in the future. Any such additions will also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Our Services may contain links to websites, services, applications, or other materials provided or operated by third parties.

We are not responsible for examining or evaluating the content, accuracy, availability, security, or practices of third-party websites or services.

If you choose to access third-party websites or services through links on our website, you do so at your own risk.

Any complaints, claims, concerns, or questions regarding third-party products or services should be directed to the applicable third party.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

Velo Shoes is powered by Shopify, which enables us to provide the Services to you.

However, any sales and purchases made through our store are transactions directly between you and Velo Shoes.

By using our Services, you acknowledge that Shopify is not responsible for any aspect of transactions between you and Velo Shoes, including any injury, damage, loss, or issue arising from products purchased through our store.

To the extent permitted by applicable law, you agree that Shopify and its affiliates are not responsible for claims or liabilities arising from your purchases or transactions with Velo Shoes.

SECTION 10 - PRIVACY POLICY

All personal information collected through our Services is handled in accordance with our Privacy Policy.

By using our Services, you acknowledge that you have reviewed our Privacy Policy.

Because our store is hosted by Shopify, Shopify may collect and process certain information about your access to and use of the Services in order to provide and improve Shopify's services.

Information submitted through our store may be processed or shared with Shopify and other service providers as necessary to provide our Services and complete your transactions.

Please review our Privacy Policy for additional information regarding how personal information is collected, used, and protected.

SECTION 11 - FEEDBACK AND REVIEWS

If you submit, upload, post, email, or otherwise provide ideas, suggestions, feedback, reviews, photographs, or other content (collectively, “Feedback”), you grant Velo Shoes a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback for purposes related to operating, improving, and promoting our Services, subject to applicable law.

You represent that you own or have the necessary rights to submit the Feedback and that your Feedback does not violate the rights of any third party or applicable law.

You are solely responsible for the Feedback you submit.

We may, but are not required to, monitor, edit, or remove Feedback that we determine in our discretion to be unlawful, offensive, threatening, defamatory, obscene, misleading, or otherwise inappropriate or that violates these Terms.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on or within the Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times, availability, or other information.

We reserve the right to correct errors, inaccuracies, or omissions and to update information or cancel orders if information is inaccurate, including after an order has been submitted.

SECTION 13 - PROHIBITED USES

You may use our Services only for lawful purposes.

You may not use the Services:

For any unlawful, fraudulent, or malicious purpose
To violate applicable federal, state, local, or international laws or regulations
To infringe upon or violate our intellectual property rights or the rights of others
To harass, abuse, threaten, defame, or harm any person
To submit false or misleading information
To impersonate another person or entity
To interfere with the operation, security, or functionality of the Services
To introduce viruses, malware, or other harmful code
To reproduce, copy, resell, or exploit any portion of the Services without authorization
To collect or track personal information of others without authorization
To engage in spam, phishing, or other fraudulent activities
To use automated systems or processes to access the Services in a manner that violates these Terms or applicable law
To bypass or interfere with security or access-control features of the Services

We reserve the right to suspend or terminate access to the Services if we reasonably determine that these Terms have been violated.

SECTION 14 - TERMINATION

We may suspend or terminate your access to the Services at our discretion where permitted by applicable law, including if you violate these Terms of Service.

You remain responsible for any amounts owed to Velo Shoes before the effective date of termination.

Provisions that by their nature should survive termination, including intellectual property, feedback, disclaimers, limitations of liability, indemnification, and governing law, will continue to apply after termination.

SECTION 15 - DISCLAIMER OF WARRANTIES

The information presented through the Services is provided for general informational purposes.

While we make reasonable efforts to provide accurate and reliable information, we do not guarantee that the information will always be complete, accurate, current, or error-free.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES AND PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT.

We do not guarantee that your use of the Services will be uninterrupted, timely, secure, or error-free.

Some jurisdictions do not allow certain warranty disclaimers, so some of these limitations may not apply to you.

SECTION 16 - LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, VELO SHOES, ITS OWNERS, AFFILIATES, PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, AND LICENSORS SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOSS OF DATA, OR REPLACEMENT COSTS ARISING FROM OR RELATED TO YOUR USE OF THE SERVICES OR PRODUCTS PURCHASED THROUGH THE SERVICES.

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

SECTION 17 - INDEMNIFICATION

You agree to indemnify and hold harmless Velo Shoes, its owners, affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from claims, damages, liabilities, losses, and reasonable expenses arising from your violation of these Terms, your violation of applicable law, or your misuse of the Services.

This obligation applies to the extent permitted by applicable law.

SECTION 18 - SEVERABILITY

If any provision of these Terms of Service is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the fullest extent permitted by applicable law, and the unenforceable portion will be considered severed from these Terms.

The remaining provisions will continue in full force and effect.

SECTION 19 - WAIVER; ENTIRE AGREEMENT

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

These Terms of Service, together with our policies referenced herein, constitute the entire agreement between you and Velo Shoes regarding your use of the Services and supersede prior agreements, communications, and understandings relating to the Services.

SECTION 20 - ASSIGNMENT

You may not transfer, delegate, or assign your rights or obligations under these Terms without our prior written consent.

Velo Shoes may assign or transfer its rights and obligations under these Terms where permitted by applicable law.

SECTION 21 - GOVERNING LAW

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of the State of New York and the applicable federal laws of the United States, without regard to conflict-of-law principles, to the extent permitted by applicable law.

Any dispute arising from these Terms or your use of the Services shall be subject to the jurisdiction of courts located in New York, unless otherwise required by applicable law.

SECTION 22 - HEADINGS

The headings used in these Terms of Service are included for convenience only and will not limit or otherwise affect the meaning of these Terms.

SECTION 23 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right to update, change, or replace any part of these Terms of Service by posting updates to our website.

It is your responsibility to review these Terms periodically for changes.

Any material changes will become effective when published on the website or on the date specified in the updated Terms.

Your continued use of or access to the Services after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.