Refund policy

Refund & Return Policy

Thank you for shopping with Velo Shoes. We want you to feel confident when ordering from us. If you are not satisfied with your purchase, you may request a return in accordance with the policy below.

1. Return Window

Velo Shoes accepts eligible returns within 30 days of the date your order is delivered.

To be eligible for a return, the item must be unused, unworn, and in its original condition and packaging whenever possible.

2. General Returns

You may request a return if you are not satisfied with your purchase, provided the item meets our return conditions and the request is made within 30 days of delivery.

Customers are responsible for return shipping costs for general returns.

3. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, incorrect, or significantly different from its description, please contact us as soon as possible.

Please provide your order number and clear photos showing the issue.

If the issue is confirmed to be our error or a product defect, Velo Shoes will cover the return shipping cost or provide an appropriate resolution at no additional cost.

4. Return Conditions

Returned items should be:

- Unused and unworn
- In their original condition
- In the original packaging whenever possible
- Returned with the order number or other relevant order information

Items that show signs of use, damage caused by misuse, or normal wear and tear may not be eligible for a refund.

5. Return Shipping

For general returns, the customer is responsible for return shipping costs.

If the return is due to a damaged, defective, or incorrect item caused by an error on our part, Velo Shoes will cover the return shipping cost.

There is no restocking fee.

6. Return Address

Returns should be sent to:

Velo Shoes
1483 Saint Johns Pl
Brooklyn, NY 11213
United States

Please contact us before sending a return so we can provide the appropriate return instructions.

7. Refund Process

Once your returned item is received and inspected:

- We will review the returned item and verify that it meets the return requirements.
- If approved, your refund will be processed within 10 business days.
- Refunds will be issued to the original payment method.

Your bank or credit card provider may require additional time to process and post the refund to your account.

8. Non-Returnable Items

The following items are not eligible for return unless they arrive damaged or defective:

- Products damaged due to misuse, improper handling, or normal wear and tear
- Final sale or clearance items
- Personalized or custom-made products, if applicable
- Gift cards, if applicable

9. Order Cancellation

Orders may be cancelled within 24 hours of purchase.

Once an order has entered processing or has been shipped, cancellation may no longer be possible.

10. Contact Us

If you have questions about returns or refunds, please contact us:

Velo Shoes
1483 Saint Johns Pl
Brooklyn, NY 11213
United States

Email: contact@veloshoes.com
Phone: +1 (931) 305-2476

Last Updated: September 2026