Shipping policy

Shipping Policy

At Velo Shoes, we aim to provide a simple and reliable shipping experience for every order.

1. Shipping Destinations

We primarily ship orders to customers within the United States.

2. Order Processing

Orders are processed after payment has been successfully received.

Please allow 1–3 business days for order processing before your order is shipped.

Business days are Monday through Friday, excluding U.S. federal holidays.

3. Shipping & Delivery

After your order has been processed and shipped, delivery typically takes 5–10 business days.

Delivery times are estimates and may vary depending on the destination, shipping carrier, weather, holidays, and other circumstances outside our control.

4. Shipping Costs

Any applicable shipping charges will be clearly displayed during checkout before you complete your purchase.

If free shipping is offered as part of a promotion or on qualifying orders, the applicable terms will be displayed on our website or during checkout.

5. Order Tracking

Once your order has shipped, tracking information will be provided when available.

You can use our Track Order page to check the status of your shipment.

6. Shipping Delays

Velo Shoes is not responsible for delays caused by shipping carriers, severe weather, holidays, customs processing, incorrect shipping information, or other circumstances beyond our reasonable control.

If your tracking information has not updated for an extended period, please contact us and we will assist you.

7. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If an incorrect address is provided, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to change the delivery address.

8. Lost, Damaged, or Incorrect Orders

If your order arrives damaged, contains the wrong item, or appears to be missing, please contact us as soon as possible with your order number and relevant photos or information.

We will review the issue and work with you to determine the appropriate solution.