Payment Policy

Payment Policy

Last Updated: September 2026

At Velo Shoes, we are committed to providing a secure and seamless shopping experience. This Payment Policy explains the payment methods we accept and how payments are processed when you place an order on our website.

## Accepted Payment Methods

We accept the secure payment methods available and displayed at checkout, which may include:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Other payment options supported by our payment providers and displayed at checkout

All payments are processed securely through trusted payment processors and payment service providers.

Velo Shoes does not store your complete credit card information on our website.

## Payment Authorization

When you place an order, your selected payment method may be authorized and charged when your order is submitted.

By completing your purchase, you confirm that:

  • You are authorized to use the selected payment method.
  • The payment information you provide is accurate and complete.
  • You have sufficient funds or available credit to complete the transaction.

If your payment cannot be successfully processed, your order may be delayed, placed on hold, or canceled.

## Currency

All prices displayed on our website are listed in United States Dollars (USD) unless otherwise stated.

## Payment Security

Your security is important to us.

Payment transactions are processed through secure payment providers using industry-standard security measures.

Velo Shoes does not store or have access to your complete credit card information.

## Failed or Declined Payments

If your payment is declined:

  • Please verify that your payment details are correct.
  • Confirm that your billing address matches the information associated with your payment method.
  • Contact your bank or card issuer if the issue continues.
  • You may also try another payment method available at checkout.

Orders with unsuccessful payments will not be processed until payment has been successfully completed.

## Taxes

Applicable sales tax will be calculated and added during checkout where required by applicable laws and regulations.

## Order Confirmation

Once your payment has been successfully processed, you will receive an order confirmation email containing information such as:

  • Your order number
  • Purchased items
  • Payment or billing information
  • Shipping details

If you do not receive an order confirmation, please check your spam or junk folder or contact our support team.

## Fraud Prevention

To protect our customers and business, Velo Shoes reserves the right to review, hold, or cancel an order that appears to involve:

  • Unauthorized payment methods
  • Fraudulent activity
  • Suspicious transactions
  • Abuse of promotional offers
  • Other potentially unauthorized or high-risk activity

We may contact you to verify order or payment information before processing your order.

## Contact Us

If you have any questions regarding payments or billing, our customer support team is happy to assist you.

Velo Shoes

Email:
contact@veloshoes.com

Phone:
+1 (931) 305-2476

Address:
1483 Saint Johns Pl
Brooklyn, NY 11213
United States

Thank you for choosing Velo Shoes. We appreciate your trust and look forward to providing you with a secure and convenient shopping experience.

Last Updated: September 2026